Rockitgo Stays – Privacy Policy
Last updated: 6/13/25
Rockitgo Stays (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our services, or communicate with us.
By accessing our site or booking a stay with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Property address (if you are a property owner)
- Payment information (processed securely by third-party providers)
- Booking details
- Messages or inquiries sent through our website
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages you viewed and time spent on the site
- Cookies and similar tracking technologies
Information from Third Parties
We may receive information from:
- Booking platforms (Airbnb, VRBO, Booking.com, etc.)
- Payment processors
- Property management software
- Identity verification or background check services (when required)
2. How We Use Your Information
We use your information to:
- Manage bookings, reservations, and guest stays
- Provide customer service and respond to inquiries
- Communicate important updates, reminders, or stay-related information
- Process payments securely
- Improve and optimize our website and services
- Comply with legal requirements
- Protect our guests, hosts, properties, and business operations
3. How We Share Your Information
We do not sell your personal information.
We may share your data with trusted third parties only when necessary to operate our services, such as:
- Booking platforms (e.g., Airbnb)
- Cleaning teams, maintenance providers, and authorized contractors
- Payment processors
- Customer support or communication tools
- Legal, regulatory, or safety authorities when required
All partners we work with are expected to protect your information in alignment with this policy.
4. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Improve site performance
- Understand how visitors use our website
- Personalize the user experience
You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.
5. Data Security
We take reasonable and industry-standard measures to protect your information from unauthorized access, misuse, or disclosure.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
Depending on where you live, you may have the right to:
- Access, update, or delete your personal information
- Request a copy of your data
- Opt out of marketing communications
- Restrict or object to certain data processing
To exercise any of these rights, contact us at:
hello@rockitgostays.com
7. Children's Privacy
Rockitgo Stays does not knowingly collect personal information from children under 16. If you believe a minor has provided personal data, please contact us so we can delete it promptly.
8. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
9. International Data Transfers
If you access our website from outside the United States, please be aware that your information may be transferred to and processed in the U.S., where data protection laws may differ.
10. Updates to This Privacy Policy
We may update this policy from time to time. Any changes will be posted here with a revised “Last updated” date. Continued use of our website indicates acceptance of these changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Rockitgo Stays
📧 hello@rockitgostays.com
🌐 www.rockitgostays.com